Dispute Resolution Policy
Money Matcher (“we”/”us”/”our”) is a trading name of Leadpal PTY LTD (ABN 15 625 489 161), Australian Credit Licence 507797.
Money Matcher is committed to providing the highest level of customer care and ensuring you are fully satisfied with the referral services we offer. If there is an instance where you feel we have not honoured this commitment and you would like to make a complaint, we will endeavour to resolve the matter in a genuine and fair manner.
Contact the Provider we Referred you to
Money Matcher provides a referral service to put you in touch with credit providers, credit brokers and other referrers. If you have a complaint regarding the credit provider, credit broker or referrer you have been referred to, you should contact them directly.
Internal Dispute Resolution Procedure
Should you have a complaint regarding our referral service, you may raise your complaint with our complaints officer, who can be contacted at:
In your communication to our complaints officer, please provide clear details of your dispute and your return contact details. The complaints officer will investigate the matter and provide
you with a final response within 21 days.
Our Commitment to You
As a part of our commitment to providing the best possible service to you, all complaints will be dealt with in a professional and just manner. You will not be charged for using any of the services mentioned in this policy. If you feel we have not addressed your complaint in a satisfactory manner, we encourage you to bring this to our attention.